Spark Member App Set Up

Getting Started

  1. Download the Spark Member App available for Android or iOS devices.
  1. Once download is complete, click and open the app on your mobile device.
  2. Allow app notifications to receive alerts and important notifications from us.
  3. Enter Studio Location ID 4302
  4. Enter your email address.
  5. Click Forgot Password which will send a password reset link to your registered email account.
  6. Click the link in your email and enter in your chosen password.
  7. Return to the app and enter your password.
  8. Click on the Menu dropdown (the three lines on the top left hand corner of the screen).
  9. Click on Settings
  10. Click on the camera icon next to your name to take a photo of yourself for your membership profile. Please ensure the photo is a clear image of your face without obstructions such as sunglasses and hats as this will be used by our Membership Team for check-ins.

Reserving and Canceling Classes

  1. Ensure you are logged into the Spark Member app.
  2. On the Home screen click on Class Schedule at the top of the page.
  3. All available classes for the day will be displayed on the main screen. 
  4. Click Reserve on the class you would like to reserve a place in. You can reserve a place 14 days in advance. If a class has reached maximum capacity you will be added to the waitlist.
  5. You can reserve a maximum of 30 classes at a time.
  6. Before the designated class time, approach the front desk to confirm your reservation and be checked into the class.
  7. Any bookings that are not confirmed in person will be subsequently released for other members to book into.
  8. As a courtesy to your coach and all members, please cancel your reservation if you are unable to attend a class.
  9. You can cancel your reservation by clicking My Class Schedule under the Menu dropdown. Click on the Trash Can icon next to the class you wish to cancel.
  10. If you have reserved a class but do not attend it will be recorded on the system as a “no-show”.

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0403 040 042

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